As natural disasters grow more frequent and intense, reliable communication is paramount — not just for the communities affected, but also for the first responders who stand ready on the front lines.
When disaster strikes, the importance of seamless communication cannot be overstated. The ability to share crucial information quickly and efficiently in high-pressure situations can mean the difference between life and death.
Today’s emergency communications are increasingly reliant on robust, high-performance networks that ensure connectivity. First responders need to trust that their communications network will hold up, allowing them to make fast, strategic, and informed decisions.
Verizon understands these critical needs and has built its network to withstand even the most severe weather.
Julie Slattery
Senior Vice President of Core Engineering and Operations, Verizon
“We know our customers rely on us to connect with loved ones or request help when extreme weather strikes, which is why we’ve built and designed our network with industry-leading resiliency and reliability,” explained Julie Slattery, senior vice president of core engineering and operations at Verizon. “Our team invests considerable time and money to prepare for and test our ability to respond to emergency situations so our people and assets are ready to be deployed at a moment’s notice to assist with rapid recovery efforts and keep customers connected.”
More than just a network
Verizon Frontline offers more than just access to a robust network — it provides a reliable partnership that supports first responders through every stage of their mission. A core element of Verizon Frontline is the Verizon Frontline Crisis Response Team, which is made up primarily of former first responders and military personnel who are trained to run to a crisis.
The Verizon Frontline Crisis Response Team is poised to provide on-demand, emergency assistance to government agencies and first responders to help maintain mission-critical communications during emergency response operations at no cost to the supported agencies. In 2023, the Verizon Frontline Crisis Response Team responded to more than 1,600 requests for support from over 900 federal, state, and local agencies, underscoring the critical need for a reliable network that can aid in disaster preparedness and recovery.
To ensure they’re always ready to help, the Verizon Frontline Crisis Response Team undergoes rigorous training exercises year-round, often alongside first responders. This proactive stance ensures the team is not merely reacting when disaster strikes, but is already several steps ahead, utilizing refined strategies and cutting-edge technology to restore critical communication services promptly.
Kyle Malady
CEO, Verizon Business
“Continuity is key to how we support all Verizon Business customers, including the world’s largest enterprises, small businesses, and state and local municipalities,” said Kyle Malady, CEO of Verizon Business. “Our Verizon Frontline Crisis Response Team continuously answers the call to empower first responders with essential communications technology, enabling seamless coordination and information sharing, while protecting the safety and security of communities.”
Innovating for tomorrow
Looking ahead, Verizon and Verizon Frontline remain committed to pushing the boundaries of innovation to enhance emergency response capabilities. Advancements in 5G technology, enhanced network reliability, and innovative solutions like drone-deployed communication hubs are just a few ways Verizon is working to meet emerging needs on the front lines.
Ultimately, Verizon Frontline represents more than a service — it embodies a pledge to keep first responders and communities connected when it matters most. As we face an era marked by unpredictable and severe weather patterns, Verizon Frontline stands ready to be the resilient communication lifeline that first responders can rely on.
To learn more, visit verizon.com/frontline
